Transcom WorldWide, a Customer Relationship Management Company, is present in 11 countries in Europe, namely Luxembourg, Sweden, France, Denmark, Germany, Finland, Italy, Switzerland, Norway, the Netherlands and Austria. With 18 call centres, Transcom WorldWide employs around 4,300 people throughout Europe, handling presently over 3 million customer contacts monthly.
Transcom will open its second site on October 15th, 2000 in Groningen. Mr. Kevin McCauley (Regional Director) declared « The site in Groningen will employ 500 people in a 2,600 m2 high quality office facility. Transcom's implementation has had a very positive effect on the region's employment situation », and Mr. J.L. van Tuinen from the Office for Investment & Development for Northern Netherland declared : « The choice of Groningen by this well-known Teleservices company shows that our region is becoming more and more interesting for the service industry. »
« Part of Transcom's continuous growth is leading to the planning of the opening of call centres in Spain and Morocco this year. In addition, the company reinforced its presence in Italy and established its second site on August 1, 2000 in L'Aquilla, which will employ 360 people » says Vigo Carlund - CEO, Industriförvaltnings AB Kinnevik and Transcom WorldWide S.A.
Transcom WorldWide, a relationship management company with headquarters in Luxembourg, is a subsidiary of the Swedish Industriförvaltnings AB Kinnevik Group. The company primarily services telecommunication, travel & tourism, financial and energy industries. Transcom offers clients a broad array of traditional and emerging relationship management services, including inbound and outbound calls, Interactive Voice Response, Internet Services, e-mail processing and broadcast fax. Programs range from single applications to complex multi-national and international programs conducted in as many as 37 languages.
Stockholm, August 28, 2000
INDUSTRIFÖRVALTNINGS AB KINNEVIK
For further information :
Vigo Carlund, President, Industriförvaltnings AB Kinnevik, phone : +46 8 562 000 00