Transcom Worldwide is expanding its activities in Italy with the opening of its new call centre in L'Aquila.
Transcom Worldwide, a Customer Relationship Management Company, is present in 11 countries in Europe, namely Luxembourg, Sweden, France, Denmark, Germany, Finland, Italy, Switzerland, Norway, the Netherlands, and Austria. With 16 call centres, Transcom Worldwide employs around 4300 people throughout Europe, handling presently over 3 million customer contacts monthly.
After its first opening in Milan (April 1999), Transcom intends to establish its second Italian site on August 1, 2000 in L'Aquila. According to Mr. Raju Tonapi, Regional Director, «In the first phase, the site in L'Aquila will employ 360 people in an 1800m2 high quality office facility». Transcom's implementation has had a very positive effect on the region's employment situation, and Mr. Bonanni from the Office for Investment & Development for L'Aquila said :«The choice of L'Aquila by this well-known services company shows that our region is becoming more and more interesting for the service industry». Transcom Worldwide will initially invest approximately 2 million euro in the centre.
"Part of Transcom's continuous growth is leading to the opening of call centres in Spain and Morocco. In addition, the company will reinforce its presence in the Netherlands with the launching of a second site" says Vigo Carlund - CEO, Industriforvaltnings AB Kinnevik and of Transcom Worldwide S.A.
Transcom Worldwide, a relationship management company with headquarters in Luxembourg, is a subsidiary of the Swedish Industriförvaltnings AB Kinnevik Group. Transcom has grown organically, using common technology platforms and implementing best practice across operations. The company primarily services telecommunication, travel & tourism, financial and energy industries. Transcom offers clients a broad array of traditional and emerging relationship management services, including inbound and outbound calls, Interactive Voice Response, Internet Services, e-mail processing and broadcast fax. Programs range from single applications to complex multi-national and international programs conducted in as many as 37 languages.
Stockholm, July 31, 2000
INDUSTRIFÖRVALTNINGS AB KINNEVIK
For further information:
Vigo Carlund, president and CEO, Industriförvaltnings AB Kinnevik, +46 -8-562 000 00.